254 Reviews Found
Confirmed Service Customer
More expensive than independent repair shops, as you would expect, but everything is done right with OEM parts and I never have to bring it back because they failed to fix the problem. So in my opinion, worth it. Excellent communication and everything went as they said it would.
Mark B.
LUDLOW
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Confirmed Service Customer
I was able to bring my vehicle in on the day requested and the service was done in a timely manner in between their other appointments. Service was very friendly and professional.
Kasia L.
BELCHERTOWN
Business Response
We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Bob Pion Buick-GMC, INC. and we hope to see you again.
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
Everyone at Bob Pion has been wonderful. In 2020, we switched servicing our cars through them, and won���t go anywhere else. The service dept. is top notch. They don���t overcharge for things our cars do not need. Everyone is very friendly and polite. They do incredible work. We���re so pleased, when we need to trade in our cars, it will be at Bob Pion. We���re long time Buick owners, and will continue to go to Bob Pion service and sales for all our current and future Buick needs. Thank you
Kathy P.
LUDLOW
Business Response
Thank you for choosing Bob Pion Buick-GMC, INC. as your first choice for all your automotive needs! Thank you again for the great review!
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Business Response
Hi, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bob Pion Buick-GMC, INC.!
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Business Response
Hi, we really appreciate your positive review! We sincerely value your business and look forward to your next visit!
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Business Response
Hi there! We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
The whole team was fantastic! Very professional and responsive.
Michael P.
FEEDING HILLS
Business Response
Hi, thank you so much for the positive review! Thank you, and have a fantastic day! Sincerely, The Bob Pion Buick-GMC, INC. - Service Team
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Confirmed Sales Customer
The salesperson, Paul, and the dealership did a great job finding us a truck and getting it ready for us to purchase. We have bought many cars in the past, and this was one of the best transactions. Paul communicated with us as needed and was quick to respond to us. He is an asset to the dealership. We felt the whole dealership did great customer service.
Timothy G.
UNION
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Thank you for choosing Bob Pion Buick-GMC, INC. as your first choice for all your automotive needs! If you're ever in need of more help, please let us know!
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Confirmed Sales Customer
Great Experience all around includiny the Salesman,Sales Manager, F&I Manager and Owners .
Richard T.
LUDLOW
Business Response
Hello, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hello, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
Resolve matters quickly with unexpected visit I had to make. Everyone from parts and service were knowledgeable and provided options and was able to fit me in for a quick service
Paul F.
LUDLOW
Business Response
Hi there, thank you; we appreciate your feedback! We hope to see you soon!
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Confirmed Service Customer
Bob Pion is phenomenal. Their showroom is outstanding. Their sales and office personnel are exceptional. The Service Department is the best in the industry.
Gerald W.
WESTFIELD
Business Response
Hi there, thank you so much for your positive comments about Bob Pion Buick-GMC, INC. - Service! We look forward to your next visit! Take care!
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Confirmed Service Customer
Everyone is so nice and welcoming. Kyle helped and was patient with all the surprises I had with my GMC Terrain.
Maureen B.
CHICOPEE
Business Response
Hello, we really appreciate your feedback! We look forward to your next visit! Take care!
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Confirmed Service Customer
The people working in the service department go out of their way to make you feel comfortable when services needed!
William L.
SOUTH HADLEY
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Kyle was excellent. Kept me informed throughout the repairs (lifters replaced at 120K, front brakes/rotors replaced). However, I am experiencing vibration when braking now. Perhaps warped rotors were installed?
Glenn B.
BELCHERTOWN
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
fast professional courteous service By you team as always Thank you
Gene R.
CHICOPEE
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future.
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Business Response
We want all our clients to have a comfortable and stress-free experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
Positive one. Great and professional staff
Hatim A.
BELCHERTOWN
Business Response
We're glad everything was completed quickly and to your satisfaction! We do hope we can be of assistance in the future. Take care!