241 Reviews Found
Business Response
We want all our clients to have a comfortable and stress-free experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
Positive one. Great and professional staff
Hatim A.
BELCHERTOWN
Business Response
We're glad everything was completed quickly and to your satisfaction! We do hope we can be of assistance in the future. Take care!
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Business Response
Thank you for choosing Bob Pion Buick-GMC, INC. as your first choice for all your automotive needs! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
I went in for an oil change nothing fancy. However, I was disappointed to learn that it will cost me $170 for a tech to just look at my vehicle and figure out what is squealing from the driver side rear considering the truck is only two years old. I may look at another brand when it's time buy again.
Amy M.
CHICOPEE
Business Response
Hello, we set high expectations for ourselves so it���s gratifying to hear you had a great experience with us. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
No lug nuts on back driver side tire causing tire to come off while driving a mile away from the dealership and damaging my vehicle
Daniel T.
CHICOPEE
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. We are glad we had the opportunity to repair your vehicle and resolve your concerns. If you have any additional questions about your vehicle, please don���t hesitate to reach out.
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Confirmed Service Customer
Bent over backwards to address my concerns.
Jerelyn P.
WESTFIELD
Business Response
Hi, thank you so much for your high rating. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bob Pion Buick-GMC, INC.!
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Confirmed Service Customer
I am not very happy I went in for oil change & coolant service and inspection sticker. I was told I need a 1200.00$ radiator my inspection was going to fail do to dry rot on tires so I just ended up with an oil change and some coolant put in. I brought this to another shop and did a pressure test on coolant system and found no leak. I'm going to another shop and see if I can get a inspection sticker. I have always been happy with your service department previously no not so much now.
Dana K.
SPRINGFIELD
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Sales Customer
The experience was great. Wonderful people to interact with. Everyone was helpful and fun to work with. John Burke was excellent as our salesperson. Kept us entertained as well as informed. We are very happy and satisfied with the experience and the car.
John A.
FEEDING HILLS
Business Response
Thank you so much for taking the time to let us know how satisfied you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Confirmed Service Customer
Tried to repair leak but insurance didn���t approve
Michael T.
CHICOPEE
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Business Response
We're glad to hear you found our staff was very professional! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
I had a very pleasant experience! Very friendly and helpful staff.
Lee K.
SOUTH HADLEY
Business Response
We're glad to hear you found our staff was very friendly and helpful! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Sales Customer
I appreciate the hard work put in delivering my vehicle to me in CT I know it was a bit of a pain , but I���m delighted in my new vehicle��� thank you all
Kimberly M.
ENFIELD
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bob Pion Buick-GMC, INC.!
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Confirmed Sales Customer
I worked with Ric and he was great! Very happy with everything and love the car.
Kelly R.
AGAWAM
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Sales Customer
Sara and Rick were excellent. All of the paperwork was ready for me when I arrived at the dealership and I was in and out in an hour! A+++
Bryan A.
LONGMEADOW
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! If you have any further questions, please don't hesitate to reach out!
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Business Response
Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit!
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Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Bob Pion Buick-GMC, INC.. Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Hi, thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day.
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Confirmed Sales Customer
We have found the service and friendlyness at Bob Pion Buick GMC exceptional. This is my second vehicle I have purchased at your dealership. The salesman Paul, saw to it that everything went smoothly. My personal opinion is that your place is a great place to do business. Thanks, Dan & Chris
Daniel C.
WESTFIELD
Business Response
Hi, thank you for the high star rating! We hope you have a great day!