264 Reviews Found
Confirmed Service Customer
The service staff is always friendly and knowledgeable. Work is always completed as described.
Bertram G.
EASTHAMPTON
Business Response
Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
Was this review helpful?
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! All Star Customer Care reviews@allstarautomotive.com
Was this review helpful?
Confirmed Sales Customer
Accommodating, hassle-free experience. Very professional. Ric was a joy to work with.
Jennifer M.
SPRINGFIELD
Business Response
Hi there, thank you for taking the time to leave a review for us at Bob Pion Buick-GMC, INC.. We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!
Was this review helpful?
Confirmed Service Customer
they were the best very nice and helpful very fast for my service will go there again
Bob H.
BELCHERTOWN
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Was this review helpful?
Confirmed Service Customer
Excellent service...not much more i can say just really good experience
Richard T.
CHICOPEE
Business Response
Hello, Richard! Thank you for taking the time to leave us this information about your recent visit. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Was this review helpful?
Confirmed Service Customer
Just went in for oil change good job Jennifer at the check in desk very helpful and efficient thank you
Michael S.
CHICOPEE
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bob Pion Buick-GMC, INC. - Service
Was this review helpful?
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for leaving us this response!
Was this review helpful?
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
Was this review helpful?
Confirmed Sales Customer
I was originally interested in an Envista or Chevy Trax since they are sister vehicles, but decided against them since they come front wheel drive only and, since I live on a hill, thought I'd be better off with all wheel drive. The dealership had several leftover 2024 Encore GX Sport Touring on the lot which were being discounted to move. I had been eying them for about a month before I chose to make an inquiry. My salesman, Ric Tereso, came highly recommended by a few mutual friends, so I stopped in to see him. The deal came together rather quickly which was satisfactory to both parties. After coming out of a 20 year relationship with a local Ford dealer, I was very satisfied with the way I was treated at Bob Pion!
Mark O.
CHICOPEE
Business Response
We want all our clients to have a comfortable and stress-free experience with us! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Service Customer
Brought car in for a door entry problem. They noticed a leaky water pump which could have caused an unexpected breakdown later on. Alerted me to other items needing attention.
Joseph S.
WEST SPRINGFIELD
Business Response
Hi, we are so happy to read such a great review about Bob Pion Buick-GMC, INC.! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bob Pion Buick-GMC, INC.!
Was this review helpful?
Confirmed Service Customer
Through no fault of your own, the job took longer than expected. I can't say enough good things about Joe from the service department. He kept me updated through the entire process, and got me the most from my warranty.
Janet H.
WENDELL
Business Response
We're glad everything was completed quickly and to your satisfaction! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Was this review helpful?
Confirmed Service Customer
One of best service jobs I have had to be done. The vehicle runs very close to expections for a 2016 vehicle. An expected bonus was the cost was lower than I thought it would be, very much less.
Elton C.
SPRINGFIELD
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
Was this review helpful?
Confirmed Service Customer
I brought my truck in for an oil change. They had a problem with the drain plug. After speaking with the service representative. They assured me that the problem would be resolved at no cost to me. Their professionalism and resolving this issue stands alone in their customer service.
Maurice C.
EASTHAMPTON
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
Was this review helpful?
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!
Was this review helpful?
Confirmed Service Customer
People were friendly and service was timely. Someone took us to a nearby restaurant where we enjoyed breakfast while our car was serviced, then he picked us up when the car was ready. Good service!
Joy M.
WEST GRANBY
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Confirmed Service Customer
The service staff at Bob Pion is terrific, starting with Nancy the receptionist, she's the reason I come back, she's always friendly, understanding, and keeps things moving. Big shout out to Nancy!! Brian Caine, Spfld., MA
Brian C.
SPRINGFIELD
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
Was this review helpful?
Confirmed Service Customer
The service was performed in the time expected and the team was very friendly and professional.
Adrian L.
CHICOPEE
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Confirmed Service Customer
Short and sweet. Waited for recall on radio. Would have appreciated an update as to exactly what the recall was addressing
Kenneth V.
WILBRAHAM
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!
Was this review helpful?
Confirmed Service Customer
All depts were cordial and excellent customer service; from the salesman (Paul) to the Finance Mgr (Chris) to the all the service dept members (their names escape me at the moment). Would highly recommend this dealership to family and friends.
Scott S.
FLORENCE
Business Response
Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Bob Pion Buick-GMC, INC.