280 Reviews Found
Business Response
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
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Confirmed Sales Customer
It was a great experience. Paul was great to work with and helpful.
Michael M.
FEEDING HILLS
Business Response
Hello, we're glad to hear you enjoyed your visit. We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Bob Pion Buick-GMC, INC.!
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Confirmed Service Customer
Friendly fast and clean service. Waiting area could have more comfortable seating.
Francis A.
WARE
Business Response
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
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Confirmed Service Customer
I was able to get service for an oil change very quickly. The entire staff was very helpful and courteous.
Camille L.
EASTHAMPTON
Business Response
It is great to hear everything was done quickly and to your satisfaction! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Great service check in experience. Very pleasant and professional. Gentleman Went over what was to be done, total cost and expected time of completion. Suggestions for customer experience, improved WiFi as it wasn’t working in the waiting area and increasing TV channels to watch. A car wash coupon for people waiting for extended service visits would be a plus
Mark A.
EAST OTIS
Business Response
Hi, your feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
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Confirmed Service Customer
I recently brought my 2024 GMC Sierra in for routine service at Bob Pion. The service writer listened to my requests, and they performed the service quickly, efficiently and professionally without trying to upsell me for anything. I have been a customer of Bob Pion for over 15 years and wouldn't think of buying or servicing a GMC from anyone else.
Michael B.
WESTFIELD
Business Response
Thank you for your loyalty and trust! Your continued support means so much to us, and we look forward to serving you again. If there’s ever anything you need, please don’t hesitate to reach out!
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Confirmed Service Customer
Quick and friendly service from all I dealt with.
Theodore W.
WESTFIELD
Business Response
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit, Theodore!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Pion Buick-GMC and we hope to see you again soon! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Excellent. Communication was great and the staff was super helpful. Highly recommend.
Craig S.
GRANBY
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Pion Buick-GMC. We can't wait to see you again, have a great day.
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Confirmed Sales Customer
We booked an appointment with Kyle to go look at a 2024 Buick Encore manager special. He was very informative and made the experience very well.
Cynthia T.
CHICOPEE
Business Response
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
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Business Response
Wow, we’re thrilled to hear you had such a wonderful experience with us! If you ever need any further assistance, please don’t hesitate to reach out—we’re always here to help!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! Thanks for taking the time to leave a review.
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Confirmed Service Customer
Always very professional. Been dealing with Bob Pion for thirty years. Thank you.
Mark D.
GRANBY
Business Response
Hi there, thank you for taking the time to leave a review for us at Bob Pion Buick-GMC, INC.. We're happy we could meet your expectations! We sincerely value your business and look forward to your next visit!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Longer than expected wait time. Other than that good experience as expected.
Steven R.
SOUTH HADLEY
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Sales Customer
Ric was very easy to work with. He helped us find the right car with the features we wanted and made the process very easy.
Christine E.
FLORENCE
Business Response
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We sincerely value your business and look forward to serving you again!
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Confirmed Service Customer
Price a little High for oil change, Great service
Kymberly S.
SOUTH HADLEY
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Sales Customer
Very accommodating. Did their best to make sure I had everything I needed
Edward L.
WEST SUFFIELD
Business Response
Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
I've had service done on my GMC at Bob Pions for severL years and have never had a bad experience.
Douglas M.
LUDLOW
Business Response
Thank you so much for your continued trust in Bob Pion's service for your GMC! We're thrilled to hear that you have consistently had a positive experience with us over the years. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service. If there's anything more we can do for you, please don't hesitate to let us know!